Service-Quality Certification

New TÜV Saarland certification for 2023!

We are pleased to announce that we have again received the prestigious TÜV Saarland certification this year! This award confirms our ongoing commitment to the highest quality and customer satisfaction. Our processes and standards have been assessed by independent experts and we meet all requirements with excellence. The TÜV certification gives you the assurance that we are continuously working to improve our services and provide you with the best experience possible. Your satisfaction is our top priority and we will continue to do everything we can to provide you with the best service.

Renewed TÜV Saarland-Certification 

TÜV certifications ensure that the interests of management, customers, and employees as well as partners are aligned. For each of these groups, the testing has its own unique requirements. If these interlock harmoniously, this increases the satisfaction of customers and employees. That's why we have ourselves audited annually to improve quality and keep it that way. Once again, all processes have been audited and the requirements met. Thus, a neutral inspection authority guarantees the quality that we promise you.

TÜV Saarland-Certification 

Due to some internal changes at TÜV Nord, we tried to get a certification at TÜV Saarland. For you, as a patient, this means a renewed confirmation of a second neutral instance, which is a plus for you. Besides, the new Data Protection Act came into force this year, which is why we had to prove that we meet all requirements regarding the storage and use of data; because your security is important to us.

2nd JCI Clinic Certification

The clinic is also subject to constant control by the JCI. The JCI also achieved recertification with flying colors. Therefore, you can continue to expect a high level of service and quality. From admission to the clinic to treatment and follow-up, everything complies with the usual European standard.

Renewed TÜV Nord certification

Of course, a certification does not stay eternally. We have to improve our quality every year and continue to do so. In 2014, the second certification test started, and again, all processes were checked, and the second certificate was issued.

1st JCI certification of the Medistate Clinic

Quality is our obligation! Since we want to offer this quality not only in our service but also in the clinic, we wanted our clinic to strive for quality certification. The American testing company Joint Commission International only tests clinics worldwide for over 600 criteria; hygiene, patient care, and organization are just a few keywords. This was unavoidable because we attach great importance to the impeccable quality of care and treatment.

The first step in the right direction! The TÜV Nord certification in 2012...

Since the quality of our services and the feeling of safety of our patients are important to us, we wanted to stand out from the crowd and call in a neutral expert. This has led us to strive for certification via TÜV Nord. All processes, promises, and procedures were checked. Finally, we achieved the certificate in 2012, which we are very proud of as we are the first and only agency to pass this test. Thus, a neutral control authority guarantees the quality that we promise you.